CAVISION RETURN AND CANCELLATION POLICY

Cancellation Policy:

All cancelled orders prior to shipment are subject to a 5% cancellation fee. This policy is in place to offset Paypal fees, which are no longer refunded for cancelled orders.

Return Policy:

If you purchased your items from an authorized retailer, please contact the retailer. You will have to make arrangements with the retailer and follow their return policies. 

Cavision will not be responsible for products purchased from third-party retailers.

It is not advisable for Cavision to accept returns of any kind due to the high costs of shipping and duties given the current global trade climate. If for any such reason you are unsatisfied with the product, we suggest selling the product yourself local via online platforms (ie. eBay, craigslist, etc.)

However, if you truly insist of returning the product back to us, please read the following guidelines below: 

1. When applying for a merchandise return for products that were purchased directly from Cavision, you must contact us within 3 business days of receipt of the items and obtain an RMA (Return Merchandise Authorization) number.  Cavision will not accept returns without an RMA#.  A tracking number for the return shipment must be provided to Cavision within 3 business days of obtaining an RMA number. 

2. No packages will be accepted without an RMA#. Please indicate the RMA# in the shipping/customs paperwork as well as on the outside of the package. Otherwise, the package will be rejected by our front desk.

3. All shipping charges related to returns are the responsibility of the customer.  All refunds are subject to a minimum 30% restocking fee. The actual amount of the restocking fee may be higher, depending on the circumstances of the return (e.g. not returned within specified time period) and the condition of the returned items.

4. If shipping with courier service please do not ship via any other freight service that does not provide automatic free customs clearance; if manual customs clearance or a brokerage fee is required, we will not accept the package. If shipping with postal/mail service ensure that the service level provides a tracking number. 

5. All packages must state “CANADIAN GOODS RETURNING” on the airway bill and customs declaration form / commercial invoice, indicate NO commercial/customs value, and use the following harmonized code: 9813.00.00.97 ("Canadian Goods Returning").  Ensure that items are packaged securely and include a copy of the original invoice in in the box.