CAVISION RETURN AND CANCELLATION POLICY

Cancellation Policy:

All cancelled orders are subject to a 5% cancellation fee.  This policy is in place to offset merchant payment fees, which are no longer refunded for cancelled orders.

Damaged or Missing Items:

Upon receiving your package, immediately inspect it to insure that all items are included and in satisfactory condition.  Invoice discrepancies and missing or damaged items must be reported to Cavision within two business days of receipt of the package.  Cavision will not be liable for damage incurred during shipping.  It is the customer’s responsibility to initially contact the courier service and then inform Cavision with the reference number.

Return Policy:

Upon receiving your items, inspect and test them, and contact Cavision immediately if you encounter any problems that may merit return of the items.

If you purchased your items from an authorized retailer, please contact the retailer first and then notify Cavision of the problem.  In this case you will have to make arrangements with the retailer and follow their return policies.

When applying for a merchandise return for products that were purchased directly from Cavision, you must contact Cavision within 3 business days of receipt of the items and obtain an RMA#.  Cavision will not accept returns without a Return Merchandise Authorization (RMA) number.  A tracking number for the return shipment must be provided to Cavision within three business days of obtaining an RMA number. 

All shipping charges related to returns are the responsibility of the customer.  All refunds are subject to a minimum 30% restocking fee. The actual amount of the restocking fee may be higher, depending on the circumstances of the return (e.g. not returned within specified time period) and the condition of the returned items.

Procedures for Returning Items for Refund or Exchange:

1.     Contact Cavision to obtain an RMA number.  No packages will be accepted without an RMA number.  Please indicate the RMA# in the shipping/customs paperwork as well as on the side of package. 

2.     If shipping with courier pleasedo not ship via 'ground' (ie standard) service or with any other freight service that does not provide automatic free customs clearance; if manual customs clearance or a brokerage fee is required, we will not accept the package. If shipping with postal/mail service ensure that the service level  provides a tracking number. 

3.     All packages must state “CANADIAN GOODS RETURNING” on the airway bill and customs declaration form / commercial invoice, indicate NO commercial/customs value, and use the following harmonized code: 9813.00.00.97 ("Canadian Goods Returning").

4.     Ensure that items are packaged securely and include a copy of the original invoice in in the box.All shipping costs are the responsibility of the customer.

5.     A tracking number for the shipment of a returned item or an exchange must be provided to Cavision within three business days of obtaining an RMA number.

CAVISION WARRANTY AND REPAIR SERVICE

Cavision Enterprises Ltd. Limited Warranty 

Cavision Enterprises Ltd. provides a three months (from date of purchase) limited warranty when the product is used for commercial, rental, business or industrial purposes, and a six months (from date of purchase) limited warranty when the product is employed only for personal use. 

Subject to the terms and conditions specified hereunder, Cavision Enterprises Ltd. agrees to correct by repair any defect in material or workmanship, which is brought to the attention of Cavision within the specified time period of the warranty. 

Cavision Enterprises Ltd. holds no liability for any product returned if Cavision Enterprises Ltd. determines that the damage was caused by anything other than the normal and proper use, handling, and storage of the equipment. 

Cavision Enterprises Ltd. holds the right to select the remedy by which to bring the product back to a functioning state.

Cavision Enterprises Ltd. holds no liability for general, consequential, incidental or special damages resulting from a defective product. 

Cavision Enterprises Ltd.’s entire liability for any defective product shall in no event exceed the purchase price for the defective product. 

No limited warranty is provided by Cavision Enterprises Ltd. unless the product was purchased directly from Cavision Enterprises Ltd. or directly from an authorized dealer.

Cavision Enterprises Ltd. shall be released from all obligations under its warranty in the event repairs or modifications are made by personnel other than its own or authorized (in writing) service personnel. 

To be eligible for warranty the customer must posses the original invoice.  The customer is responsible for all shipping charges related to warranty or repair service.

Repair Service:

Cavision offers a limited repair service for items which do not fall under warranty.  Rates for parts and labor are dependant on specific circumstances; contact Cavision for more information.

Procedures for Returning Items for Warranty Repair Service:

If you purchased your items from an authorized retailer, please contact the retailer first and then notify Cavision of the problem.

1.     Contact Cavision to obtain an RMA number.  No packages will be accepted without an RMA number.  Please indicate the RMA# in the shipping/customs paperwork as well as on the side of package. 

2.     If shipping with courier pleasedo not ship via 'ground' (ie standard) service or with any other freight service that does not provide automatic free customs clearance; if manual customs clearance or a brokerage fee is required, we will not accept the package. If shipping with postal/mail service ensure that the service level  provides a tracking number.

3.     All packages must state “CANADIAN GOODS RETURNING” on the airway bill and customs declaration form / commercial invoice, indicate NO commercial/customs value, and use the following harmonized code: 9813.00.00.97 ("Canadian Goods Returning").

4.     Ensure that items are packaged securely and include a copy of the original invoice in in the box.All shipping costs are the responsibility of the customer.

5.     A tracking number for the shipment of a returned item or an exchange must be provided to Cavision within three business days of obtaining an RMA number.